Privacy Statement
Welcome to the privacy policy for WinPlace. This page explains how we collect, use and protect your personal information when you create an account, use our services or visit our site. We take user privacy seriously and aim to be clear about what we hold, why we hold it and how you can manage your information.
Types of data we collect
We collect information you give us directly, information generated by your activity on the site and technical data from your device. The categories below describe the main types we process.
Personal data
This includes your name, date of birth, postal address, email address and phone number. For account verification and withdrawals we may also collect identity documents or other proof of address where required by law or our verification checks.
Technical data
We collect device and connection information such as IP address, browser and operating system, unique device identifiers and approximate location. We also record usage data including pages visited, session times and feature interactions to help maintain and improve the service.
Transactional data
We keep records of deposits, bets, wagers, wins, losses and withdrawals, plus payment method details needed to process transactions. Transactional records also help with fraud prevention, dispute resolution and regulatory checks.
How we use your information
We use data to operate and administer your account, process payments, verify identity, provide customer support and detect and prevent fraud. With your consent we may use contact details for opt-in marketing. We also use information to meet legal and regulatory obligations and to analyse and improve our services.
Data protection practices
We protect personal information using standard security measures such as encryption, access controls and secure hosting. Access to personal data is limited to authorised staff and third-party providers who need the information to perform services on our behalf. We retain personal data only as long as necessary for the purposes described or to comply with legal obligations.
Cookies and tracking technologies
We use cookies, web beacons and similar technologies to enable site functionality, remember preferences and gather analytics. Third-party providers may place cookies for analytics and advertising. You can manage cookie settings through your browser or the site cookie controls.
User rights
You have rights to access, correct, restrict or erase your personal data, to object to certain processing and to withdraw consent where processing relies on it. You may also request a copy of your personal data in a portable format. Some requests may be subject to verification or exceptions where we are required to retain information for legal reasons.
Access, correction and deletion of data
To request access, correction or deletion, contact us at [email protected]. We will verify your identity before actioning requests and will respond within a reasonable time. If you believe your rights have been infringed you may raise the matter with the relevant data protection authority.
Information sharing and third parties
We may share information with payment processors, identity and fraud prevention services, suppliers who host or support our platform, and any competent authority where required by law. We do not sell personal data to third parties for direct marketing.
Privacy policy updates
We may update this policy from time to time. Material changes will be published on the site and the revised policy will indicate when it was last updated. For questions about this policy or how Win Place handles your data, contact [email protected].