Contact Our Support Specialists
Support is on hand to help with questions, account-related issues, technical concerns or general feedback. Our team assists with verification, deposits and withdrawals, game queries and site access. Contact us anytime by live chat, email or phone and we will aim to respond promptly. For faster help please have your account ID ready; our agents are trained to resolve most routine enquiries during the first contact and manage basic security checks.
| Department | Contact |
|---|---|
| Customer support | [email protected], live chat available 24/7 for account, payment and technical enquiries |
| General enquiries | [email protected], typical reply within 24 hours |
| Affiliate enquiries | [email protected], partner manager assigned after sign-up |
| Phone | +44 20 7946 0382, calls answered Mon-Fri, 09:00-18:00 |
| Working hours | 24/7 for chat and email; phone hours as above |
Support via Email
At WinPlace we prefer email for detailed requests, account issues or when you need to send documents. Please email [email protected] with a clear subject line and include up-to-date contact details, your account ID and a concise description of the issue. Providing all relevant information up front helps us avoid delays and speed up any verification or account support you need.
Send Us a Message
Response Time
Our support team aims to respond promptly. Most inquiries are answered within one business day via live chat or email, while more complex matters such as verification, payment investigations or security checks may take longer depending on their nature. If you need urgent help, please use live chat for the quickest response.
Feedback
We welcome your feedback, suggestions and ideas to improve WinPlace. Please tell us what works, what could be better or any features you’d like to see. All messages are read carefully and used to improve the service and user experience. Send feedback via live chat, the site feedback form or email us at [email protected].